Privacy Policy

1. Introduction

KickOps by MeteorOps ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website or use our services, and tell you about your privacy rights and how the law protects you.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: includes name, job title, company name
• Contact Data: includes business email address, business phone number
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform
• Usage Data: includes information about how you use our website and services
• Marketing Data: includes your preferences in receiving marketing from us

We do not collect any Special Categories of Personal Data about you (this includes details about your race, ethnicity, religious beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

3. How We Collect Your Data

We use different methods to collect data from and about you including:

• Direct interactions: You may provide us with your Identity and Contact Data by filling in forms on our website, such as our waitlist or when booking a consultation.
• Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
• Third parties: We may receive personal data about you from various third-party service providers, such as analytics providers and payment processors.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide you with the KickOps services you have purchased
• To register you as a new customer
• To process and deliver your order
• To manage our relationship with you
• To improve our website, products/services, and customer relationships
• To make suggestions and recommendations to you about services that may be of interest to you

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For customer data, we typically keep basic information (Identity, Contact, and Transaction Data) for up to 7 years after you cease being a customer for tax and legal purposes.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent where we are relying on consent to process your personal data

If you wish to exercise any of the rights set out above, please contact us at hello@meteorops.com.

7. DevOps Services Data

When you use KickOps, we do not access or collect the data that you process through the DevOps infrastructure we help you set up, unless:

• You explicitly grant us access for support or consulting purposes
• It's necessary to fulfill our contractual obligations to you

Any credentials or sensitive information shared during setup or support will be handled according to industry-standard security practices and deleted when no longer needed.

8. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@meteorops.com